This Policy applies to the activities of Spark Courage (ABN 93 192 420 446) and explains how we handle personal information and comply with the requirements of:

· the Privacy Act 1988

· the related National Privacy Principles 2001

· the Health Records and Information Privacy Act 2002 No. 71, and

· the Privacy and Personal Information Protection Act 1988 No. 133.

Who we are

Our website address is: https://sparkcourage.com.au.

Information we collect

Spark Courage collects personal information from customers, prospective customers, suppliers, contractors and health professionals. This information may include your contact details, date of birth, gender, health-related information and communication records. We collect most of this information directly from you on or before your initial session, and sometimes during the coaching process. We only collect information that is needed for a specific purpose.

What personal data we collect and why we collect it

Spark Courage collects personal information from customers, prospective customers, suppliers, contractors and health professionals. This information may include your contact details, date of birth, gender, health-related information and communication records. We collect most of this information directly from you on or before your initial session, and sometimes during the coaching process. We only collect information that is needed for a specific purpose.

Our use and disclosure of your personal information

We use your personal information in the daily running of our business, e.g.:

  • processing payment for services or products you buy from us;
  • promotion of new products or services; and/or
  • our internal management of staff and/or contractors.

We will only disclose your personal information to a third party when we have your consent to do so, or otherwise:

  • required by law; or
  • to protect the rights, property or personal safety of another of our customers, one of our staff or any member of the public; or
  • if the assets and operations of the business are transferred to another party as a going concern.

If you provide your personal information to us, we will give you the choice to unsubscribe from any email service that delivers further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can email us at any time on info@sparkcourage.com.au if at any time you want to:

· know exactly what personal information we hold about you (your file will usually be made available to you within 30 days of receipt of your request), or

· change personal information that is inaccurate or out of date, or

· have your personal information deleted (and we will take all reasonable steps to delete it unless we need to keep it for legal reasons (i.e. to avoid breaching the Public Records Act 1973)).

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our storage and security of your personal information

Spark Courage will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.

Spark Courage is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Problems or questions

If Spark Courage becomes aware of any ongoing concerns or problems concerning our practices, we will take these issues seriously and work to address these concerns.

If you have any further queries relating to this Policy, or you have a problem or complaint, please contact us by email as per the address provided above.

Future changes

Spark Courage is growing and may change from time-to-time. As a result, our policies will be reviewed and may be revised from time to time. We therefore reserve the right to amend this Policy at any time, without notice, within the bounds of the relevant Acts mentioned previously in this policy.